Terms of service

Welcome to Myneon (“Myneon,” “we,” “us,” or “our”). By accessing or using our website, purchasing products, or interacting with our services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our Services. If you do not agree to these Terms, you may not use our Services.

1. Eligibility

You must be at least 13 years old to use our Services. If you are between 13 and 18, you must have permission from a parent or legal guardian. By using our Services, you represent and warrant that you meet the age requirements and have the legal capacity to enter into these Terms.

2. Products & Orders

All neon signs and accessories sold by Myneon are custom-made and manufactured only after receiving your order. Orders are non-refundable due to their custom nature. Please review our Refund & Warranty Policy before ordering. You are responsible for providing accurate order details, including your name, address, and payment information.

Order Acceptance:

• Receipt of an order confirmation does not guarantee acceptance of the order.
• We reserve the right to reject or cancel orders at our discretion.

3. Payment

• All payments must be completed using our accepted payment methods.
• Prices are displayed on our website and may include applicable taxes depending on your location.
• Failure to complete payment may result in cancellation of your order.

4. Shipping & Delivery

• Shipping timelines and methods are described in our Shipping Policy.
• Myneon is not liable for lost, stolen, or delayed packages once they have been shipped.
• International customers are responsible for applicable customs fees, tariffs, duties, and taxes.
• Claims for damaged or lost items must be submitted within 7 days of delivery.

5. Warranty & Damages

• We offer a limited 12–24 month warranty on our products. Please refer to our Refund & Warranty Policy for full details.
• Warranty coverage excludes misuse, accidents, external damage, and certain accessory parts.
• To submit a warranty or damage claim, contact help@myneon.com and include supporting photos or videos.

6. Intellectual Property

All content available on the Myneon website, including images, designs, text, graphics, logos, videos, and other materials, is owned by or licensed to Myneon. You may not copy, reproduce, distribute, modify, or create derivative works from this content without our prior written permission.

DMCA:

• If you believe your copyrighted work has been infringed, please follow our DMCA Copyright Policy to submit a report.
• Counter-notifications will be handled in accordance with applicable DMCA requirements.

7. User Conduct

By using our Services, you agree not to:

• Violate any applicable law or regulation;
• Infringe upon intellectual property, privacy, or proprietary rights;
• Post or transmit harmful, obscene, or offensive content;
• Interfere with the operation, security, or availability of the website or Services;
• Attempt to gain unauthorized access to our systems, networks, or user accounts.

8. Third-Party Links & Services

Our website may contain links to third-party websites, applications, or services. We are not responsible for the content, availability, privacy practices, security, or terms of third-party services. Your use of third-party websites and services is at your own risk.

9. Privacy

We collect, process, and use personal information in accordance with our Privacy Policy, which is incorporated into these Terms. By using our Services, you consent to the collection, use, and sharing of your personal information as described in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Myneon will not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our Services or products.
• Our total liability for any claim related to a product or service will not exceed the amount you paid for the applicable product or service.
• Shipping delays, lost packages, and damage occurring during shipping will be handled in accordance with our Shipping Policy.

11. Indemnification

You agree to indemnify, defend, and hold harmless Myneon, its officers, directors, employees, contractors, affiliates, and agents from any claims, liabilities, damages, losses, or expenses arising from:

• Your violation of these Terms;
• Your access to or use of the Services;
• Your infringement of any intellectual property, privacy, or other legal rights.

12. Termination

We may suspend or terminate your access to our Services at any time if you violate these Terms, engage in unlawful conduct, or misuse our Services. Termination does not affect your obligation to pay for orders placed before the effective date of termination.

13. Changes to Terms

Myneon may update or modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of the Services after updated Terms are posted constitutes your acceptance of those changes.

14. Contact

For questions about these Terms, our products, or our Services, please contact us using the information below: